EU Operations Manager
Primary Responsibilities
This is a senior operations manager role, with responsibility for leading our UK and
wider EU business operations. In this role, you will focus on making our team more
efficient to support our business growth. You will also manage a junior team member,
guiding their daily work while you focus on projects like staffing, that are critical for our
business to succeed. The roles and responsibilities of the Operations Manager will
include, but are not limited to the following:
● Local (UK) Office and Team Management: (50%)
○ Supervising and mentoring the team’s Operations Specialist, empowering
them to deliver against daily office tasks and operations while providing
guidance on their professional growth
○ Driving excellence in our workspace by expertly sourcing and managing
vendors, utilizing stellar communication skills as the pivotal contact point.
○ Evolving our UK workspace to meet the needs of our growing team and
fostering a productive environment.
○ Developing an office sixth sense, skillfully managing calendars and
logistics to orchestrate seamless meetings, complete with expert room
bookings, catering, and technical setups.
○ Serving as a key point of contact for helping teams troubleshoot
operational/technical issues
○ Taking an active role in UK recruiting processes in collaboration with the
EU HR Director, including communication with potential candidates
○ Managing key aspects of employee onboarding, planning for and ensuring
a smooth and engaging introduction to our team.
○ Leading in-person social/office events to create memorable impressions
and a cohesive office culture.
○ Collaborating regionally across the EU, US and India People and
Operations teams to streamline UK/EU operations and ways of working.
● Business Growth and Excellence: (50%)
○ Driving high-impact operational projects for the EU region, such as leading
the team staffing process and experience, providing operational support
for BD/Marketing efforts, etc. These will be as determined by (and in
collaboration with) regional leadership (Partners).
○ Working directly with the Finance team to manage budgets and office
spending○ Developing reporting of key operational metrics for the regional leadership
team.
○ Enabling firm excellence by supervising expense report reviews and
timesheet compliance
Desired Experience and Skills
● 3+ year college degree preferred
● 5+ years in an operations role, with at least 3+ years in operations management
● Excellent written and verbal communication skills
● Superb organizational skills and ability to multi-task and prioritize work
● Extremely tech-savvy
○ Proficient with Microsoft Word, Excel and PowerPoint a MUST
○ Proficient in Apple OS and Google Suite apps
○ Ability to quickly build proficiency in other programs
● Passionate, curious and open-minded personality with proactive approach to
anticipating and supporting the needs of our team