Operations Manager

Blue Matter is seeking an Operations Manager to support our Blue Matter Insights (BMI) division. We are looking for a smart, structured, and fun personality to enable the smooth operation of our daily business and foster a warm and friendly culture. 

Primary Responsibilities

The roles and responsibilities of the Operations Manager will include, but are not limited to the following:

Global Team Operations & Administration

• Plan, organize, and facilitate monthly/quarterly global all-hands staff meetings across US and India locations, including time zone coordination, content creation, technology logistics, and follow-up action items
• Manage comprehensive onboarding & offboarding programs
• Drive employee engagement initiatives, team building activities, and culture-building programs that work effectively across US and India time zones and cultural contexts
• Track team milestones and coordinate employee recognition program 

Talent Management & Development

• Schedule and coordinate interview processes, manage candidate pipelines, and support hiring decisions across all levels
• Coordinate visa-related documentation in conjunction with HR Team
• Support training program coordination and logistics
• Manage performance planning process as support person, coordinating timelines, templates, and communications

Event Management & Communications

• Execute end-to-end planning of team offsites, including venue selection, content development, logistics management, and budget oversight
• Manage regular team communications, newsletters, and cross-team updates
• Conference organization and management, association engagement

Global Financial & Operational Management

• Oversee and process team expenses, travel reimbursements, and operational expenditures 
• Develop familiarity with Blue Matter’s IT suite and provide basic IT troubleshooting and guidance to team
• Handle setup and maintenance of various software platforms and maintain email distribution lists
• Maintain Salesforce CRM data integrity, generate reports, and support sales operations across global delivery teams
• Track data compliance requirements and generate reports

Desired Experience and Skills

• 4-year college degree 
• 3+ years experience in a similar role
• Superb attention to detail and organizational skills and ability to multi-task and prioritize work
• Excellent written and verbal communication skills
• Extremely tech-savvy
  • Proficient with Microsoft Word, Excel and PowerPoint a MUST
  • Ability to quickly build proficiency in other programs
• Passionate, curious and open-minded personality with proactive approach to anticipating the needs of our team

Our Offer

• Compensation: Base salary range: $85,000 - $115,000 depending on experience. Generous incentive compensation structure.
• Benefits
  • 401k - generous employer match with immediate vesting and financial planning resources
  • Comprehensive medical, dental and vision coverage options effective day 1 of employment
  • Flexible spending account (FSA) or Health Savings Account (HSA)
  • Company paid insurances including Short- and Long-Term Disability and Life insurance as well as additional voluntary options
  • Paid parental leave for all new parents
  • Health & Wellness Benefit (e.g., gym memberships; $1000 reimbursement annually)
  • Employee Assistance Program
  • Generous paid time off including vacation, sick days, floating and company holidays

Blue Matter is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, ancestry, age (40 and over), sex (including gender identity, sexual orientation and pregnancy), national origin, disability, marital status, parental status, genetic information, political affiliation, protected veteran status, or any other characteristic protected by law.